Return and Refund
At Dedakjoxygenconcentrator.com, all our products are unused and in their original packaging.
Thank you so much for purchasing our products. You have the right to return the goods within 7 days of receiving the product. Before you apply to return or refund, please read our Return&Refund policy to confirm that your order is supported to be returned.
- When you are ready to sign for the package, and founding that the package is broken. please take some pictures to prove that firstly. and contact us, then please refuse the package
- There should be no artificially damaged if you request a return&refund
- If you request a return caused by a product defect, please contact us. We will replace the new product or process the refund for you
- the goods are in perfect condition, all in the original package and no item is missing
- Shipping fees are non-refundable and the cost of return shipping is the responsibility of the customer.
- Free shipping order will be deducted the original shipping fee upon the refund. The return shipping fee need to be paid by yourself
We cannot refund if it occurs one of the following situations:
- Send products to the wrong address (including “return to sender”, please confirm the return address with us before returning. The return address is different from the shipping address.).
- Choose the return method for cash on delivery.
- Order the accessories or used machine.
- The machine can only be replaced once without special situation, and the refund service will be unable to provide after replacement.
- Logistics lost orders. We will submit claims to the express company on all orders that are not received. And we need our customers to provide a Claim ID. We will not process refund until there is any solution received from the express company. We can re-send a product to you if you want.
- Regarding cancellation, after the package is shipped out or the package is rejected, the return shipping fee needs to be paid by customers.
Cancel the order
Before shipment: please email us ASAP, and name the email “Cancel Order”. We always handle this kind of emails firstly.
After shipment: unfortunately the order cannot be canceled after shipment. Please firstly email us to ask the return address and sign the package, and then sent it back to the certain return address we give you.